Check out our FAQ's First
All items are shipped from our offices in Asia which sometimes means that they take a little bit longer to reach you.
Most products will arrive within 3 weeks, but sometimes it does take a little longer.
If your order has not yet shipped or isn't in the process of being packed, we may be able to help.
Please email us (as this action attempts to halt processing of your order) so we may try to assist.
Please note that we cannot guarantee that we can modify your order.
Shipping costs depend on the weight (and size) of your order and your destination.
For all other methods, you can determine prices by using the shipping calculator on any shopping cart page.
Firstly, check your SPAM folder. It could be hiding there. If you find this to be the case then be sure to add us to your address book so it doesn't happen again.
If it's not in your SPAM box then it could also be because it wasn't entered correctly on the order form.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
We have a large assortment of products not stocked in house. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next.
So don't panic if you don't receive all of your items at once…they are on their way.